Terms & Conditions

Do not attempt to clean, fix or send the bag to a professional cleaner if it happens to appear damaged whilst in your care. If any damage occurs to the bag, please notify us immediately. Return the bag in the courier bag as directed on the date of return. If the bag requires a professional clean due to damage, the outline of the costs will be emailed to your email address and the amount will be charged to the payment option that was provided.

If there are noticeable damages that will prevent the bag from being hired, then cleaning/mending fees will be charged. It is our final decision whether the bag requires to be fixed, or if the bag requires a professional clean. Before the bag is sent out to the customer, we photograph each bag closely, so that we are aware of the current condition of the bag. If you would like to be sent these images of the bag that you would like to hire, please contact us.

If a bag is damaged beyond repair whilst it is in your care, or if the bag is lost/stolen whilst in your care, then you are required to pay the full replacement retail price of the bag. The retail price for each bag is written under the image of each bag. This retail price is non-negotiable. We have the final say whether or not the bag is past the point of being able to professionally cleaned or fixed or hired out again. An outline of the charge will be emailed to you, and your payment card will be charged the full retail price of the bag. Payment for the damaged/lost/stolen bag can either be in monthly instalments or a one-off payment.

Late Returns/Fees

If the bag is unable to be posted on the day of return, then you must notify us as soon as possible, and a late fee charge of $45 may apply. Further, a late fee of $45 will be charged every day that the bag is not back in our possession. An invoice will be sent to you for the outstanding payment, and this amount will be taken from the payment card that you provided. If the item is not returned (more than 48 hours late) and you have failed to make any contact with us, then your payment card will be charged the full retail price of the bag.

Rental period/and Courier

Your chosen bag will be couriered to you to ensure you receive it on the start date of your rental time

All packages require a signature upon delivery, so please ensure that you are at the delivery address that you provided at the time of delivery, as the package will not be delivered or left at the address unless it has been signed. If you are unable to sign for the package, then it will be redirected and you will be required to collect the package from a nearby NZ Post store. If this results in your bag not being available for your event, then no refund or credit will be given, and the bag will still need to be returned on the correct date of return.

All prices are indicated on the website for a 3-day rental period.

If you wish to extend your time of hire, please contact us to check availability.

Returning the bag

The return date is the day that it is scanned from the NZ Post office.

There will be repacking instructions provided when you first receive the package, please follow these instructions when you are repacking the bag, following the instructions provided will minimise the chances of damage. A return prepaid addressed courier bag will be provided. You must put the bag in this courier bag on the end date of your rental period. Do not use your form of packaging.

Your chosen bag must be dropped off to an NZ Post no later than 5 pm on the end date of your rental period. Failure to do this may result in late penalty fees.

Please ensure that you ask NZ Post for a receipt once handing over the package, and ensure that you have been given the tracking number. This is to ensure that there is proof that the package was sent. If the package gets lost or delayed whilst in transit, then a receipt will be asked for proof of sending the package. If you are unable to provide proof of sending the package, then a replacement cost at the retail price of the bag will be charged to the payment card that was provided.

If you wish to drop the bag off to us (we are located in Auckland Central) as opposed to couriering the bag, then please contact us to arrange a suitable time to drop the bag off.

All orders must be placed by ….. To achieve a Friday Delivery. If you live in the Auckland central area and wish to have the bag on the day after ordering please contact me before ordering the bag to see if this is feasible. -add this in the instructions/hire process part.

Payment

Full payment is required to secure the booking. A bag will not be sent without payment. Payment is to be made online through the checkout process, either through Afterpay or in a full amount, we do not accept cheques or cash payments.

Identification Requirements

Photo ID is required to hire a bag - this can either be in the form of a current and valid Driver's License or a current and valid passport, this will need to be uploaded whilst filling out the registration form.

Proof of home address is also required in the form of power, phone, council rates or bank statement.

You will need to provide your full name, email, phone number, home address, Photo ID and proof of address. All information that is provided is securely stored and is confidential. This information is not shared with a third party. If for any reason throughout the registration process, we have the right to refuse anyone to go any further to book the bag. If you do not meet the requirements. We have the right to refuse any booking, should the person not meet these requirements above.

Security

The customer agrees that we will use the customer's details from the registration form if a breach of the Terms and conditions occurs, this includes but is not limited to:

Damage caused to the bag
Stealing the bag.
Losing the Bag
Late return of the bag, after the return date

Legal action will be taken if any of the above occurs, which may include being taken to small claims court, where your credit history may be jeopardised.

If you choose to have the bag delivered, there will be a delivery charge included in the final payment (this will be shown) a tracking for security will be added into this fee.

All users must be 18+ years of age to hire a bag from our site, if the proof of ID is not over 18+, then you will not be able to go past the registration process.

Repayments

If a customer is unable to pay for the penalty fee whether it be for damage, loss, or replacement of a bag. We are willing to enter into a reasonable short-term payment plan at its sole discretion.

If the customer defaults on the agreed payment plan, then we will take legal action immediately through a debt collector to recover the penalty fee.

Refunds

Hire fees and postage costs are non-refundable if you decide to change your mind once the bag is received.

Cancellations require at least 72 hours notice period before the start date of your rental period to be eligible for a refund. Please note that there will be no refunds after 72 hours.

All requests for refunds in extreme circumstances will be reviewed, and a credit note may be issued. Credit notes are valid for only 12 months from the date of receiving the credit note.

Right of Refusal

We have the right at any time to refuse to cancel any booking whether that be threatening emails or an issue in the registration stage. If this is the case, then a full refund will be made to the payment card that was used to make the booking.

Hire a Designer Bag’s obligations:

We have the following obligations to the customer:

To process all of the orders on time, and in order
To ensure that the customer receives the bag by the time the hire period takes place
To ensure that all of the information that has been provided by the customer remains confidential and is not sent to any third parties unless the customer has committed an offence by way of theft/fraud of the bag, In that case, the customer's entire account will be released to the Police/and or debt collector for prosecution purposes.
To ensure that communication is quick and efficient, and to respond to any queries, or concerns that the customer may have. To make contact with the customer thoroughly before charging for a lost/damaged bag.

Customers obligations

To ensure that the bag is not damaged/or lost in your care by yourself or by a third party.
To return the bag by the agreed return date.
To not give possession of the bag to a third party
To notify us immediately if the bag is stolen
To pay any penalty fees incurred promptly which has been agreed between us and the customer.
Advise us if there is any damage to the bag whilst in your care